Frequently Asked Questions
How do Aladtec online employee scheduling systems work?
EMS Manager, FIRE Manager and Zanager are sophisticated online applications which run on our secure and dedicated web servers. They can be accessed by your administrator(s) and employees from any web browser on any computer or Internet-enabled device (e.g. iPhone, iPad, Droid, Blackberry, etc.).
What is the big deal about employee scheduling being "online"?
Imagine if you and your employees could view the schedule anytime from anywhere with an Internet connection. Whether in the office, at home, or on the go, you and your employees have access to features such as: availability submission, shift trading, shift sign-ups, time off requests, library, and the discussions forum. These features save your company administrative time, reduce overtime costs, improve communication and help your entire organization be more efficient.
Other benefits include:
- Secure storage of your entire system and all data on our server. With nothing to install on your computer, you never need to worry about compatibility or system upgrades.
- Daily data backup to remote locations. You never need to worry about backing up your information.
- Cross-platform compatibility. Since your system is 100% web-based, it works equally well on Mac or Windows with any modern web browser.
Do we need any special software to use EMS Manager, FIRE Manger or Zanager?
No. Your employees and administrators only need a modern web browser and Internet access.
Do you have an app?
This is perhaps our most frequently asked question! We have a mobile app version of EMS Manager, FIRE Manager, and Zanager. What this means is that you access the mobile version simply by pointing the web browser on your smartphone or other handheld Internet-enabled device to your system. Your mobile browser will be auto-detected and will load the mobile app version. For more information on how to access your system from your iPhone, Android, or Blackberry and save it to your Home Screen, download this help document.
What if we have a mix of paid-on-call and full-time employees?
Each system includes many features for casual employees, including availability submission, shift-trading, find coverage requests and shift sign-up.
Each system also includes a variety of features for companies with full-time employees. These include time off requests, shift-trades and employee rotations (such as the Berkley, Modified Detroit, Modified Kelly, California, Chicago, 24/48, ABC, 10s and 14s, 48/96 and others). If you use employee shift rotations we don't already have in your system, we'd be happy to add it in.
Can I try it before I buy it?
Yes. You are welcome to sign-up for a free demo here on the site or you give us a call at (888) 749-5550 to have a representative help you set up a demo. You are welcome to run a demo system for 14 days.
We will never give the information your organization enters into your system to any other company. Any information posted by you and your employees remains private and confidential.
Can anyone access my system?
No. Each system has a unique URL and each employee has a unique login and password to access your system. And with assignable access levels, you can determine which employees have access to which sections and employee data as you like.
How much does a system cost?
All systems are offered as an annual subscription. While pricing is based on the number of full-time and casual employees your company has, we strive for competitive pricing for organizations of any size. Please call us at (888) 749-5550 for a quote.
Are there any long-term contracts?
Who likes long-term contracts? We certainly don't! In fact, we've got a few guys here who'd like to get out of their long term cell phone plan contracts! We use an annual subscription model that allows you to cancel your Aladtec online employee scheduling system anytime without any sort of cancellation fees. In fact, in your first year, you can cancel anytime and we will pro-rate the remainder of the year back to you. This is just a small part of our commitment to customer support.
How much do you charge for support?
Free unlimited telephone and email support is included with each subscription. We can do this because we've designed our software to be as easy to learn as it is to use.
If you don't charge extra for support, how good can it be?
We take great pride in the quality of our support but don't take our word for it - read what actual users are saying in Testimonials.
Do you provide classes or training seminars?
1,000 systems and counting and we've yet to hold a class or training seminar! That is because we design our software to be easy to learn and use. We take whatever time is needed to train your administrator(s) over the phone and email - usually no more than an hour is needed. We've even built-in tutorial videos right into your system. We are available everyday and all day to answer your questions. For emergency support after-hours or on weekends, please call (715) 690-1095.
Would you provide on-site training if we need it?
We are often asked if we provide on-site training. We've never had to train any of our users on-site but would be happy to discuss the option with you. We are confident that you'll find our systems as easy to learn through our phone and email support as it is to integrate into your workplace.
What if we need extra features added?
Aladtec online employee scheduling systems are built to be flexible. Users often ask us how much we charge to add a certain feature only to be surprised when we tell them the system can already do what they need with a simple configuration change. If you do need customization, however, requiring additional engineering, we provide modifications at competitive rates.
Can our system interface with outside applications like payroll?
Yes, there are a variety of ways to do this including: create and save custom reports in the Reports section to export as CSV files, via our API, and custom programming via our engineering department.
Can we host our system on our own internal server?
No. Our hosted solution, sometimes called a software-as-a-service, or software-on-demand provides your company with many advantages over old-fashioned desktop software or even software installed on your own network server. Our hosted solution eliminates your need to buy or repair servers. It eliminates compatibility concerns regarding the operating platform, database, program versions, directory structure, etc. It also eliminates the need to worry about installing upgrades and maintaining backups. It's hard to beat EMS Manager, FIRE Manager and Zanager hosted by Aladtec.
We used EMS Manager in the past but are ready to come back now - do you still have our system?
YES. We know that some unforeseen changes happen and you may need to stop your subscription. Because of that, we archive everything and can restore your system back to its last state. What does that mean? We'll welcome you back with open arms any time, any day!