Case Studies

Queen Anne's EMS, MD - appeared as an article in EMS PRO MAG learn more

"Here at Queen Anne's County DES EMS in Centreville, Maryland we used spreadsheets to manage our employee scheduling for many years. The spreadsheets were located on a desktop computer at headquarters and members would either have to stop by the station or call-in to find out when and where they were working. The system worked, but there were two constant challenges - it took a lot of labor to maintain the schedule AND it was difficult to keep everyone looking at the current version."

Liberty Township Fire, OH - Appeared as an article in FireRescue1 on 4/13/11 learn more

"I first heard of online scheduling three years ago. I was at an EMS trade show and saw a demo of a system that put a department's work schedule online, eliminating the mess of paper scheduling. Since we were scheduling on paper and spreadsheets at the time, we had been experiencing all kinds of problems with tracking shift trades and giveaways - almost any helpful change would have been welcome."

Lifestar Ambulance, Salisbury MD - appeared as an article in EMS PRO MAG learn more

"Like many other private EMS companies, we were experiencing a few critical growing pains. Our company, Lifestar Ambulance, was started in 1987 on the Eastern Shore of Maryland, and had long identified itself asa "mom and pop company." However, beginning in the early 2000s, we started to witness a slow but undeniable expansion. By 2008, Lifestar was operating twenty-four vehicles in four counties in two states and had more than 100 active personnel on the employee roster."

Necedah Fire & Rescue, Necedah, WI - appeared as an article in EMS PRO MAG learn more

"We are now two years into online scheduling of our EMS staff with EMS Manager® and we couldn't imagine doing it any other way! We made the switch to online scheduling in November 2008 and don't plan on ever looking back. Like most services, we used to do our scheduling on paper at the station. Our members had only one way of signing up for shifts and they had to physically go to the station to do it. On my end, this involved a lot of begging, pleading, and praying to have our open shifts filled. The Deputy Chief or myself typically covered any shifts that weren't filled."

Eastern Wake EMS, NC - appeared as an article in Carolina Fire Journal on 12/21/10 learn more

"After looking into several online scheduling programs, we went with Aladtec's EMS Manager. After trying their free demo and several conversations with their customer support, we found the program not only met our needs but was easy to use and was available for a reasonable price. We felt that integrating it into our work-flow would be simple and that our members would have an easier time submitting availability using this system. Once the decision was made, we set a timetable for implementation; we wanted the whole system set up and running within 60 days."

Uintah Basin Medical Center (Case Study) learn more

Shallowater EMS (Case Study) learn more

Cuyahoga County (Case Study) learn more

Physician Ambulance is a private ambulance service located in Cuyahoga County, the most populated county in Ohio. The company takes pride in having the newest and most advanced fleet of ambulances in the market. From satellite tracking, traffic monitoring and the newest medical equipment inside the ambulances to their EMS Manager online scheduling system, the company is dedicated to utilizing advanced technology to optimize efficiency.

Ryan Brother's Ambulance, Madison, WI - appeared as an article in EMS World on 8/1/2012 learn more

EMS Manager allows staff to see their schedule as far as two years out, says Lulling. This allows employees (by utilizing the rotation building feature) to plan for personal schedules far in advance. The staff also likes the software, says Lulling, because they can see everyone's schedules, which helps them determine who would be easy to trade shifts with, if necessary. The month-to-month scheduling is now a thing of the past for the agency. I, used to do scheduling by hand for up to 50 employees. EMS Manager from Aladtec Inc. has taken away the pen and blank calendar, and "was the perfect solution to our scheduling headaches," says Rob Lulling, director of operations at Ryan Brothers.

LifePACT, Providence, RI - appeared in The American Ambulance Association’s Ambulance Service Journal learn more

If you ask any operations level manager what is their most time-consuming and frustrating job, they will tell you: scheduling. Like many of you, I found myself unable to effectively manage our employee schedules. Equal distribution of weekend and holiday shifts was difficult and was often accompanied with petty bickering. Tracking down employees for availability was an ongoing issue and delayed putting the schedule together. Our old system was horrible.