Careers at Aladtec

We’re a small, locally owned company with big opportunities. We specialize in online employee scheduling and workforce management solutions for public service agencies (EMS, Fire, Police, Dispatch, and Healthcare).

We provide a fun and rewarding environment where employees have the opportunity to learn and grow. Located just north of River Falls in Western Wisconsin, we’re seven minutes from Hudson and only 33 minutes from St Paul.

At Aladtec you’ll have the opportunity to make a real impact. You’ll be part of the team which strives everyday to help the community heroes who rely on our software. If you are smart and you can get things done, if you realize the need for planning but can also dive in to accomplish a task, if you can work well with a team and on your own… we want to hear from you.

Senior Systems Administrator

Looking for a Senior Systems Administrator with a database emphasis.

Primary Responsibilities:

Manage cloud hosting and offsite server infrastructures
Maintain, test, and improve disaster recovery ( DR ) and backup infrastructure
Ensure the absolute security of the production environment related to hacks, malware, etc.
Ensure servers stay up-to-date with routine patches and updates
Perform advanced troubleshooting on server issues and root cause analysis to prevent future incidents
Manage all primary and replica databases across Aladtec’s data centers
Participate in database monitoring, optimization, and maintenance
Rotate evening and weekend on-call emergency server support

Requirements:

Extensive experience setting up, tuning, and maintaining a Linux, Apache, MySQL, PHP ( LAMP ) production environment
Experience managing, verifying, and utilizing MySQL replication
Solid understanding of network and computer security, security protocols, and encryption

Bonus Qualifications:

Experience maintaining complex, secure LAMP systems in the AWS environment
Experience upgrading MySQL to MariaDB and converting MySQL tables from MyISAM to InnoDB

This is a full-time on-site position located at our River Falls, WI office.

Qualified applicants may be subject to a background check and must be eligible to work in the U.S. Candidates must have own transportation and valid driver’s license.

**We offer a competitive salary, nine paid holidays, three weeks paid vacation, health, dental, vision, life and disability insurance, incentives, matching 401k, tuition reimbursement and much more. Salary is commensurate with experience.**

Interested in this opportunity? Please send a cover letter and your resume to jobs@aladtec.com

Senior Account Representative

Our Senior Account Representatives develop and maintain relationships with our law enforcement, EMS, fire, dispatch and health care clients nationwide. They grow our business and help our support and engineering teams deliver best in class customer service.

Duties:

Excel at result-driven customer service
Make outbound sales calls, conduct discovery sessions with warm leads, help resolve client concerns and manage the administrative side of accounts in Salesforce
Occasional regional and national travel are possible, but not required

Desired Qualifications and Skills:

Previous experience in software sales, floor leadership, and achieving quotas are pluses
Excellent verbal and written communication skills
Dedicated work ethic and high integrity
Aptitude for technology and software
Keen attention to detail and accuracy
Ability to build and maintain strong relationships with customers and employees

This is a full-time on-site position located at our River Falls, WI office.

Qualified applicants may be subject to a background check and must be eligible to work in the U.S. Candidates must have own transportation and valid driver’s license.

Interested in this opportunity? Please send a cover letter and your resume to jobs@aladtec.com

Entry-Level Sales Representative

Our Business Development team members work in a fast-paced environment and play an integral role in Aladtec’s success. They often provide the first introduction for customers to our best in class service.

Duties:

Qualify leads from sources and referrals as sales opportunities
Contact potential clients through direct calls and emails
Present our company to potential clients
Help build long-term trusting relationships with clients
Set up meetings or calls between (prospective) clients and Account Executives
Report to the Director of Business Development regularly on sales results
Stay up-to-date with new product features and pricing plans
Become familiar with how customers use our software and share best practices with prospective clients

Desired Qualifications and Skills:

Excellent verbal and written communication skills
Dedicated work ethic and high integrity
An ambition to learn and willingness to ask questions
Aptitude for technology and software
Keen attention to detail and accuracy
Ability to build and maintain strong relationships with customers, vendors, and employees
Drive to grow into the account executive role

This is a full-time on-site position located at our River Falls, WI office.

Qualified applicants may be subject to a background check and must be eligible to work in the U.S. Candidates must have own transportation and valid driver’s license.

**We offer a competitive salary, health, dental, vision, life and disability insurance, incentives, matching 401k, and much more. Salary is commensurate with experience.**

Interested in this opportunity? Please send a cover letter and your resume to jobs@aladtec.com

Technical Support Specialist

We have a position for someone who enjoys both working with technology and helping others solve technical problems. Can you decode technical jargon and then explain it to someone in a relaxed, understandable way? This job requires an individual who enjoys learning software inside and out, then providing service above and beyond what our customers expect.

Duties:

Retain customer relationships by providing superior technical support and confidently explaining solutions to complex problems
Document all client interaction using an internal call database
Provide software support to clients via phone, video, and email
Translate technical jargon into user-friendly terms to effectively communicate resolutions
Create documentation for both end-user and tech team reference

Desired Skills and Experience:

Great customer service skills
Excellent communication skills: verbal and written problem analysis
Keen attention to accuracy and detail
Strong organizational skills
Thorough knowledge of Microsoft Platforms and various browsers
Minimum of two years post high school education
Minimum of one-year on-the-job customer service experience
Must have high integrity and a strong work ethic

This is a full-time on-site position located at our River Falls, WI office.

Qualified applicants may be subject to a background check and must be eligible to work in the U.S. Candidates must have own transportation and valid driver’s license.

Interested in this opportunity? Please send a cover letter and your resume to jobs@aladtec.com

Sr. Web Application Programmer

If you enjoy building complex web apps with PHP, MySQL, CSS, and JavaScript this job is for you.

Desired Skills and Experience:

PHP (the biggie), MySQL, HTML, CSS, Javascript, jQuery.
An extremely high attention to detail
Familiarity with the MVC pattern
Minimum of a BS or BA in Computer Science
Minimum of two years on the job programming experience
Excellent written and verbal communication skills
Solid understanding of web design / development best practices
Strong grasp on navigation, web site planning, GUI for maximizing usability
Familiarity with W3C standards
Desire and willingness to work in a collaborative and flexible environment
Must have high integrity and a strong work ethic

This is a full-time on-site position located at our River Falls, WI office.

Qualified applicants may be subject to a background check and must be eligible to work in the U.S. Candidates must have own transportation and valid driver’s license.

Interested in this opportunity? Please send a cover letter and your resume to jobs@aladtec.com