- Company Info
Last Updated On: June 18, 2018
We collect and store personal information you elect to provide via email, phone calls, social media, free demos, or other direct contact from you or other members of your organization. Personal information includes name, title, phone numbers, email addresses, billing and payment information, customer support requests, and any testimonials, feedback, or comments that you provide.
We only have access to, collect, and store content that you voluntarily enter, create, submit, or post in the process of using our Aladtec services and our customer support. System administrators from your organization may provide content on your behalf, which will be collected and stored regardless if we have direct interaction with you.
When you use our Aladtec services, analytics information is collected and stored including basic statistics such as your browser and screen size, the website that referred you, how you interacted with the Aladtec service, your IP address, and your geographic location.
We use your personal information for a variety of reasons, including providing you customer support, completing transactions relating to your purchase or usage of Aladtec services, and communicating information regarding your current Aladtec services. Unless you ask us not to, we may include your testimonials and use your name as a reference for marketing purposes, and we may contact you in the future to tell you about new products or services.
We will use your content to respond to you regarding the reason you contacted us. In certain circumstances, your content may be used internally to help us improve Aladtec services and provide you with the full benefit of Aladtec services, e.g. product research and development.
We will not share your content with any third party outside of our organization, other than at your request or for purposes of providing hosting, messaging, and storage services. Third party service providers may have access to or process your content for the purpose of providing hosting, messaging, and storage services for us. Please be aware that you are providing your content to these third parties acting on behalf of Aladtec.
We use analytics, collected and stored as described above, to improve our Aladtec services for the benefit of all our customers. Third party providers are used for the collection and storage of analytics, including Google Analytics, Facebook, SendGrid, and Alexa(Amazon) for our website, and Alexa(Amazon) for our SaaS products.
Certain features of Aladtec services allow you, or your system administrator, to make your personal information and content readily accessible to anyone with access to your instance of Aladtec services. You should consider the sensitivity of any information before you enter it into Aladtec services. Your system administrators have access to the personal information and content you provide through Aladtec services.
As a result of using Aladtec services, you may create personal information and content, thus granting permission to other users of your instance of Aladtec services to access the personal information and content for collaborative purposes. Some features of Aladtec services display your personal information to authorized users, i.e. users with whom you or your administrators have given permission to access your personal information. You should use the various security and privacy features of the Aladtec services to limit access to any sensitive information.
You may opt out of testimonials, references, any future contacts from us, or deactivate your account with us, at any time, by contacting us via the contact information below.
We take precautions to protect your information from unauthorized access.
Information transferred over the internet, as part of our Aladtec services, is encrypted using the industry standard TLS (HTTPS). You are responsible for securing access to any downloaded information.
Aladtec hosts your information with hosting service providers in the United States and Canada. All Canadian content hosted within Aladtec services is hosted on servers physically located in Canada. The servers where your content is hosted are kept in a controlled environment.
If you deactivate your account, Aladtec will only retain your content, stored within Aladtec SaaS products, for a reasonable period after your last interaction with us. When your content is no longer required, it will be deleted in a secure manner.
Aladtec services are not directed to individuals under 13 years of age. In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we will not knowingly collect data from children under 13 years of age. If you are aware that a child has provided us with personal information, please contact us via the contact information below.