Aladtec Support ready to help

Free Training and Support

We are 100% committed to helping you successfully implement your Aladtec system…at no cost. At Aladtec, we take great pride in the quality of our customer support, both before and after the sale. Our goal is simple – to treat people the way WE like to be treated.

Our Sales and Support People

We do not contract with outside sales representatives or call centers. Subscriptions to Aladtec’s online employee scheduling system are only available through our own Aladtec employees. We don’t believe anyone can match the commitment to customer support and satisfaction that our people provide.

Satisfaction Guaranteed

We offer a satisfaction guarantee and will not encourage you to buy something we aren’t confident will meet your needs. Contact our support team at support@aladtec.com anytime.

No High-Pressure Sales Pitches

You’ll never get a high-pressure sales pitch from any of our people. When you are considering a purchasing decision, our sales and support people are here to help you learn about our product and help you determine whether it will meet your needs. If you become our customer, our staff will continue to provide support and strive to exceed your expectations.

Our Skilled Engineers

We do not outsource engineering. We hire experienced software engineers, and we treat our employees well with generous compensation, vacation, health insurance, life insurance, 401k matching, profit sharing, training, and other benefits.

Fast and Reliable Hosting

We don’t scrimp on hosting. Our dedicated servers reside at highly secure, world-class facilities in the U.S. and Canada. Servers are monitored 24/7 by the same hosting and security experts who have been part of our team for more than ten years.

Free Training

We make every effort to keep our Aladtec system as easy to use as possible. We provide your administrators with free and unlimited telephone and email support. Soon-to-be customers sometimes ask if we provide on-site training. We’ve never had to train any of our users on-site but would be happy to discuss options with you. We are confident that you’ll find our systems simple to learn through our phone and email support, and video tutorials. Our YouTube channel also offers training and tutorial videos. Subscribe to our channel and be notified when we upload new videos.

How We Offer Free Training and Support

We receive great feedback from our customers. Since so many of our new users learn about us through word-of-mouth referrals, we’re able to direct more resources toward product improvement and less on sales and marketing.

Free Setup

We do not charge a set-up fee to lock you in. We take the time to understand your current processes and then work with you to configure your system to meet your needs best.